Terms of Use

Sunray Sustainability, LLC d/b/a Hello Sunray, and its affiliates (“we”, “us”) wants you to be familiar with how we collect, use, and disclose your personal information. We respect your privacy and are committed to providing a transparent notice of our privacy practices.

This policy describes the types of information we may collect from you when you visit our website, and also applies to your use of all features, applications, social media channels, content, downloads and other services that we make available through the website, application and/or that post a link to this Privacy Policy (together, the “Platform”). This policy also covers information we collect about you offline, from third parties, or when you contact us by phone. The policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information. 

If you are a California resident, please see the section entitled “Notice at Collection and Privacy Policy for California Residents,” below, for more details about our privacy practices and your rights.

If you are a California resident whose Personal Information we collect in the context of your role as our employee, job applicant, contractor, owner, director, or officer, including information about your emergency contacts and dependents, please see the section entitled “California Notice for Employees, Job Applicants, Contractors, Owners, Directors, and Officers,” below, for information about our privacy practices.

Information Collection 

We may collect several types of information from and about you, including:

• Information provided by you, such as name, address, email address, telephone number, and other personally identifying information. For example, We collect information from you when you fill out a form on our website or when you fill out a physical copy of a form – You may post Personally-Identifying Information on areas of this Site that may be viewed by other users or the public, although we recommend that you do not do so. We urge you to use good judgment and not post Personally-Identifying Information that you do not want other users to know.

YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM YOUR VOLUNTARY DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION.;

• Information provided by third parties about you. As part of our services, We may also collect information from your attorneys, credit reporting agencies, and third-party reporting services, including, for example, medical information, ePHI, and contact information; and
• Information collected automatically as you navigate through the site. Information collected automatically may include usage details, domain address, IP addresses, internet browser, operating system, your internet connection, the equipment you use to access our Website, and information collected through cookies.

Tools for Collection 

(i) Web Browsers.

Like most site operators, we gather Non-Personally-Identifying Information from you of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol (“IP”) address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating and immediately after leaving this Site.

(ii) Web Cookies.

A “Web Cookie”is a string of information that a site stores on your computer, and your browser provides to this Site, each time you submit a query to this Site. We may use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experience and to help us understand how this Site is being used.

IF YOU DO NOT WISH TO HAVE WEB COOKIES PLACED ON YOUR COMPUTER, SET YOUR BROWSER TO REFUSE WEB COOKIES BEFORE ACCESSING THIS SITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THIS SITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. IF YOU REFUSE WEB COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

(iii) Web Beacons.

A “Web Beacon” is an object that is embedded in a web page. It is usually invisible to you but allows site operators to check whether you have viewed a particular web page or email communication. We may place Web Beacons on pages of this Site.

You may not decline Web Beacons. However, they may be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

Information Use

We use information that We collect about you or that you provide to us:

• to present our Website and its contents to you and to improve our website (We continually strive to improve our website offerings based on the information and feedback We receive from you);
• to provide you with information or services that you request from us;
• to fulfill Our obligations to you as a customer;
• to provide you with notices about your account and to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
• to carry out Our obligations and enforce our rights arising from any contracts entered into between you and Us, including for billing and collection;
• to notify you about changes to our Website or any products or services We offer or provide through it;
• to allow you to participate in interactive features on our Website and to personalize your experience (your information helps us to better respond to your individual needs);
• to enable communications to you regarding our services such as email and text;
• to work with marketing partners to provide you with products or services that may be of interest to you;
• to fulfill any other purpose for which you provide it and in any other way We may describe when you provide the information; and
• for any other purpose with your consent.

Disclosure of Your Information

We may disclose information that We collect about you or that you provide us directly as described in this privacy policy:

• to our subsidiaries and affiliates;
• to contractors, service providers, and other third parties we use to support our business;
• to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred;
• to fulfill the purpose for which you provide it. For example, to process your inquiry regarding an Sunray service or product; 
• for any other purpose disclosed by us when you provide the information; or
• with your consent.

We may also disclose your personal information:

• to comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
• to enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes; and
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

We may disclose aggregated information about our users and deidentified data or information that does not identify an individual.

Notwithstanding any other provision in this Privacy Policy, we will disclose Personally-Identifying Information in the following limited circumstances:

(i) Employees, Third-Party Processors and Third-Party Service Providers.

We will disclose Personally-Identifying Information to our employees, contractors, affiliates, distributors, dealers, vendors and suppliers who process Personally-Identifying Information on our behalf, participate with us in the provision or operation of this Site or provide you with services relating to your solar energy system. For example, if you sign up for our solar panel monitoring service, we combine information we collect from your PV solar system (including solar electrical production, inverter operation and home electrical consumption) with your Personal Information (such as your name, address and phone number) and use this to provide installation, operation and maintenance services for your solar energy system.

(ii) By Law, to Protect Rights and to Comply with Our Policies.

We disclose Personally-Identifying Information if: (1) required to do so by law, or in response to a subpoena or court order; (2) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or (3) we believe that you have abused the service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.

(iii) Business Transfers; Bankruptcy.

We reserve the right to transfer all Personally-Identifying Information in our possession to a successor entity in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personally-Identifying Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and you affirmatively opt-in to accept it. Personally-Identifying Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor entity.

(iv) Marketing Communications.

We may email, call or text you about products and services that we believe may be of interest to you. We may also provide your Personally-Identifying Information to third parties so that those third parties may directly contact you about products and services. If you wish to opt-out of receiving emails, call or texts from us or from third parties, please follow the instructions at the bottom of each email, or reply “stop” to text communication.

Third-Party Involvement

Third parties are under no obligation to comply with this Privacy Policy with respect to Personally-Identifying Information that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through this Site. Thus, this Privacy Policy does not apply to information provided to third-party sites or gathered by the third parties that operate them. Before visiting a third-party site, whether by means of a link on this Site or otherwise, and before providing any Personally-Identifying Information to any third party, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that site, and should take those steps necessary to your discretion, to protect your privacy.

Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

Choices and Access

Your choices regarding our use of Your Information for marketing purposes.

If you prefer that we no longer send you email marketing, please opt out by using the unsubscribe instructions contained in each such email. If you prefer that we no longer send you marketing text messages, please opt out by replying “STOP” to any such message. If you prefer that we no longer place telemarketing calls to you, please inform the sales representative who calls you or email [email protected] with such request.

How you can request to access, correct, update, or delete your Personal Information

If you would like to request to correct, update, or delete Personal Information, please contact us in accordance with the “Contact Us” section below. We will respond to your request consistent with applicable law. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting deletion.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information security, or other practices of any third parties, including any third party that advertises or places a link on the Platform. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. The inclusion of advertising or a link on the Platform does not imply endorsement of the linked site or service by us.

Sensitive Information

Unless part of a verified request, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) on or through the Platform or otherwise to us.

Updates To This Privacy Policy

Any changes will become effective when we post the revised Privacy Policy on the Platform.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or: 75 East Market Street, Akron, OH 44308

Notice at Collection and Privacy Policy for California Residents

Sunray Sustainability, LLC d/b/a Hello Sunray, and its affiliates (“we”, “us”) respect your privacy and are committed to providing a transparent Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California (“consumers” or “you”). 

The purpose of this notice and privacy policy is to provide California residents, at or before the time we collect your personal information, with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of consumers regarding your personal information:

• Notice at Collection:
  Notice at or before the point of collection, about the categories of personal information to be collected from you and the purposes for which the personal information will be used.
• Privacy Policy:
  A comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of your rights regarding your personal information, including:
  • Your right to know about personal information collected, used, disclosed or sold:
    • Categories of personal information we collected in the preceding 12 months
    • Categories of sources from which personal information is collected
    • Categories of personal information, if any, we disclosed or sold in the preceding 12 months
    • For each category identified as disclosed or sold, categories of third parties to whom the information was disclosed or sold
  • Your right to opt-out of the sale of personal information and transparency that we do not sell your personal information.
  • Your right to request deletion of your personal information
  • How to submit a verified consumer request for your Right to Know or Right to Delete
  • How to use an authorized agent to submit a verified consumer request
  • Your right to non-discrimination for the exercise of your privacy rights
  • Other California privacy rights
  • Changes to our privacy notice and Our contact information

Notice at Collection 

The purpose of this Notice at Collection is to provide you with timely notice, at or before the point of collection, about the categories of personal information to be collected from you and the purposes for which the personal information will be used.

We may collect the following information:

A. Identifiers: For example, a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
B. Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, a name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information.
C. Commercial Information: For example, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
D. Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
E. Geolocation Data: For example, information that can be used to determine a device’s physical location.
F. Profile Data: For example, inferences drawn from personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Please note that Personal Information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (CalFIPA), and the Driver’s Privacy Protection Act of 1994.

We use the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason for which the information is provided
• For our internal operation purposes
• For auditing relating to consumer transactions including ad impressions and compliance with regulations
• Fraud and security detection
• Debugging to identify and repair errors
• Short-term data use for the current interaction that is not used to build a profile
• Servicing transactions and accounts (e.g., customer service, maintaining and servicing accounts, customer verification, payment processing) and providing services on behalf of business or service provider (e.g., financing, advertising or marketing, analytics)
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
• Undertaking internal research for technological development and demonstration
• Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
• To carry out other business purposes.  

We will not collect additional categories of personal information without providing you a new Notice at Collection disclosing those categories.

Privacy Policy

The purpose of this privacy policy is to provide you with a comprehensive description of our online and offline practices regarding the collection, use, disclosure, and sale of personal information and of your rights regarding your personal information.

Your Right to Know

You have the right to request that we disclose what personal information we collect, use, disclose, and sell. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.” 

We collect personal information, which means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.

The categories identified as collected in the table above were collected from the following categories of sources:

• You directly
• Advertising networks
• Internet service providers
• Data analytics providers
• Government entities
• Operating systems and platforms
• Social networks
• Data brokers

We do not sell personal information. We do not have actual knowledge that we sell the personal information of minors under 16 years of age. 

Your Right to Request Deletion of Your Personal Information

You have the right to request that we delete any of your personal information collected by us, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section, “Submitting a Verified Consumer Request.” 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.     

Submitting a Verified Consumer Request

You have the right to submit verified consumer requests to know information or for deletion. The request to know can be for any or all of the following:

(1) Specific pieces of personal information that we have collected about you;

(2) Categories of personal information we have collected about you;

(3) Categories of sources from which the personal information was collected;

(4) Categories of personal information that we sold or disclosed for a business purpose about you;

(5) Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

(6) The business or commercial purpose for collecting or selling personal information.

The response to a request for any of the categories above will cover the preceding 12 months.  Please note that we are not required to provide personal information to you more than twice in a 12-month period.  We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

You can submit requests using one of the following methods: [ENTER].

If you have a password-protected account, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information.

If you submit a request that is not through one of these designated methods or is deficient in some manner unrelated to verification, we will either treat it as if it had been submitted in accordance with our designated methods or provide you with information on how to submit the request or remedy any deficiencies.   

Your request will be verified by matching the information you provide to information that we have collected.  

Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days describing our verification process. We will respond to your request within 45 calendar days, if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.

If requests from you are manifestly unfounded or excessive in particular because of their repetitive character, we may either charge a reasonable fee or refuse to act on the request, notifying you of our reason for refusing to act.  If we determine that the request warrants a fee, we will notify you of the reason for that determination and provide you with a cost estimate before completing your request. 

Please note that, in responding to your request, we are not permitted to disclose or provide you with your Social Security number, driver’s license number or other government-issued identification number, financial account number, any health insurance or medical identification number, an account password, security questions and answers, or unique biometric data generated from measurements or technical analysis of human characteristics.  However, we will inform you with sufficient particularity that we have collected the type of information without disclosing the actual data. 

Requests to Know or Delete for Child Under the Age of 18: We do not knowingly collect information of minors under the age of 18.  This website is not intended for children under the age of 18.

Using an Authorized Agent to Submit a Request

Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly with us, and directly confirm with us that you provided the authorized agent permission to submit the request. 

If you are the authorized agent of a consumer, making a Request to Know or a Request to Delete on behalf of the consumer, we will ask you for:

1. Proof of your registration with the California Secretary of State to conduct business in California.
2. Proof that the consumer has authorized you to make a Request to Know or a Request to Delete on the consumer’s behalf. This must be a permission signed by the consumer. “Signed” means that the permission has either been physically signed or provided electronically in accordance with the Uniform Electronic Transactions Act, Civil Code 1633.7 et seq.

If an authorized agent has not provided us with a power of attorney from the consumer pursuant to Probate Code sections 4000-4465, we may also:

1. Require the consumer to provide you with a written permission signed by the consumer to make the request on the consumer’s behalf.
2. Verify the identity of the consumer as we would if the consumer were making the request personally.
3. Obtain verification from the consumer that they provided the authorized agent permission to make the request.

Requests to Access or Delete Household Information

We will not comply with a request to know specific pieces of information or a request to delete household person information unless all consumer of the household jointly request access to specific pieces of information or deletion, we can individual verify all members of the household and we can verify each is currently a member of the household.  If a member of a household is a minor under 13, we must obtain verifiable consent before complying with a request for specific pieces of information for the household or deletion of household personal information.

Your Right to Non-Discrimination for the Exercise of a Privacy Right

You have a right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the CCPA. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email [email protected] or write us at: 75 East Market Street, Akron, OH 44308.

Company does not respond to Web browser “do not track” signals or other mechanisms.

Other parties may collect personally identifiable information about your activities over time and across different Web sites when a consumer uses our Web site or service.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact for More Information

If you have any questions or comments about this notice, the ways in which we collect and use your information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: 833-394-2442

Email: [email protected]

Address: 75 East Market Street, Akron, OH 44308